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Eligibility criteria

Only individuals with disabilities that greatly compromise their mobility are eligible for this service. The eligibility policy defines these criteria and describes the procedure for processing applications.

Any person meeting the following two requirements is eligible:

  1. Individuals with a disability (i.e., anyone with a deficiency causing a significant and persistent disability, who is liable to encounter barriers in performing everyday activities).
  2. Individuals with mobility limitations that justify the use of paratransit services. Only the following disabilities shall be considered for eligibility purposes: 
  • Inability to to walk 400 meters on even ground 
  • Inability to climb up a 35 cm step  with support or to climb down such a step without support
  • Inability to carry out an entire trip using regular public transit
  • Inability to keep track of time or find their bearing
  • Inability to manage situations or behavior that could compromise their own safety or that of others
  • Inability to communicate verbally or through gestures. However, this limitation alone does not qualify the applicant for paratransit eligibility.

See the Ministère des Transports du Québec’s Paratransit Eligibility Policy.

Reserve your trip

   Online (French only)

   Telephone: 418 687-2641, option 0

   Fax: 418 687-6320


Instructions for persons wishing to apply for eligibility for paratransit service:

Send the completed form

  • Mail
    2750, boul. Wilfrid-Hamel
    Québec City, Québec  G1P 2J1
    Télécopieur : 418 687-6320
  • Fax: 418-687-5961
  • Email: admission@stacquebec.ca

A guide is available to help health care, education, and social service professionals fill out the eligibility application form (PDF, 229 KB) (French only). The STAC eligibility committee will review your application and inform you of its decision.

Persons declared eligible by the STAC are issued a card with an individual user number.

If you live outside of the territory served by RTC and wish to use this service

Fill out the PDF form (French only) and send it by email to courriel@stacquebec.ca or by fax to 418-687-5961.


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