Frequently asked questions

You can buy tickets, OPUS cards without photo, and Occasional cards at all our points of sale.

View the complete list of points of sale.

To get an OPUS card with photo, you must go to one of our service or information centers.

Go to an RTC Information or Service Center near you.

If the problem with the card is RTC’s responsibility, you will receive a new OPUS card for free. The additional fares you pay will be reimbursed when you present a transfer proving that you paid a fare in cash. .

You can recycle your used OPUS card by dropping it in an Electrobac.

Find an Electrobac

Register your OPUS card so you can recover your balance if your card is lost or stolen.

Without photo

• Register your OPUS card without photo online.
• Fill out a paper form (PDF, 84 KB).

With photo

You are automatically registered in the system when your card is issued. If you lose your OPUS card, go to a service counter to have it replaced for a small fee. >

Transit tickets are only sold on smart cards.

For paratransit customers, with the exception of the 1-day pass and 1-trip tickets, all passes are available in a prepaid digital format. For details, call 418-687-2641 and select option 3.

Children travel with you free of charge! Family Privilege is valid at all times.

Maximum three children age 6–12 per adult traveling with a valid RTC fare. Proof of age may be required.

Children 5 and under always ride for free.

All found items are sent to our office within 3 business days and are kept for 15 days.

Call us to see if your item has been found.

418-627-2511 ext. 2

Monday to Friday: 8:30 a.m. to 6 p.m.

418-627-2511, option 3

Monday to Friday, except holidays: 9:30 a.m. to 12 p.m. and 1 p.m. to 3:30 p.m.

Comments may be sent anytime using the online form provided.

To apply to RTC, you need to create a profile in the Employment section and fill out the form. Happy job hunting!

Il n'y a aucune contrainte à monter à bord avec une poussette simple ou double, si ce n'est que l'enjeu d'espace disponible dans le véhicule à ce moment

Vélobus is in service from May 1 to October 31—the same dates that the bike paths in Quebec City are open. VéloBus is available on articulated buses and at all Métrobus 800, 801, and 802 stops.

Métrobus lines 800, 801, 802, 803, 804, and 807 as well as Route 11 are wheelchair accessible, providing easy access to Quebec City’s major sectors of activity. Learn more about bus access for people with wheelchairs.

STAC offers paratransit service from accessible door to accessible door to people living with limitations that reduce their mobility. Only individuals with disabilities that greatly compromise their mobility are eligible for this service. Check the eligibility criteria for the service.

Drivers cannot control the heating system. The heating turns on when the system detects the temperature is below 21 degrees. If you feel that the temperature is too hot or too cold, write down the bus number and enter the information on our complaint form.

Maintaining a stable temperature in the bus is difficult because:

• The doors open regularly
• The number of customers on board changes quickly and often
• The temperature outside fluctuates
• The humidity fluctuates

See the RTC network map for the nearest incentive parking lot.

View the list of Parc-O-Bus lots