General Information

418 627-2511, option 1

Monday to Friday
7 a.m. to 7 p.m.*

Saturday, Sunday, and public holidays
8 a.m. to 5:30 p.m.

Comments and Complaints

418-627-2511 option 3

Monday to Friday, except public holidays
8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.

Comments may be sent anytime using the online form provided.

Points of sale and service counters

You can obtain RTC fares, OPUS cards without photo or Occasional cards in any points of sale.

Find the point of sale nearest you.

  • Information Centers and Service Counters

    Information Centers

    Services provided

    • Personalized itinerary planning
    • Renewal of Student + status
    • Exchange of OPUS cards without photo (check your card’s expiration date at CarteOpus.info)
    • All about smart cards (including loading your contract on your OPUS photo-card for L’abonne BUS subscribers)
    • Lost and found items
    • Refund requests: Check eligibility first
    • Personalized schedule printing (max 10 per person)

    Coordonnées

    SAMI

    820, Avenue Ernest-Gagnon, Québec City, G1S 3R3
    Monday to Friday: 8 a.m. to 6 p.m.
    Saturday: 8 a.m. to 5 p.m.
    Sunday, and public holidays: Closed

    The information center, along with the lost and found department, which originaly was located at 720, rue des Rocailles has been transfered to 820, Avenue Ernest-Gagnon.

    The information centre at rue des Rocailles has been permanently closed since August 2021. 

    Service Counters

    Services provided

    • Renewal of Student + status
    • Exchange of OPUS cards without photo (check your card’s expiration date at CarteOpus.info)
    • Full details about OPUS cards

    Addresses

    Pharmacie Brunet, Laurier Québec
    2700 boul. Laurier
    Monday to Wednesday: 10 a.m. to 6 p.m.
    Thursday and Friday: 10 a.m. to 9 p.m.
    Saturday: 10 a.m. to 5 p.m.
    Sunday: 10 a.m. to 5 p.m.

    Pharmacie Uniprix
    369 rue de la Couronne
    Monday to Wednesday: 8:30 a.m. to 8 p.m.
    Thursday and Friday: 8:30 a.m. to 8 p.m.
    Saturday: 9 a.m. to 5 p.m.
    Sunday: 10 a.m. to 5 p.m.

    Pharmacie Horizon Santé, Les Galeries de la Canardière
    2485 boul. Sainte-Anne
    Monday to Wednesday: 11 a.m. to 6 p.m.
    Thursday and Friday: 11 a.m. to 8 p.m.
    Saturday and Sunday: closed

    Librairie Charbourg (Carrefour Charlesbourg)
    8500, boul. Henri-Bourassa

    Monday to Wednesday: 9:30 a.m. to 5:30 p.m.
    Thursday and Friday: 9:30 a.m. to 9 p.m.
    Saturday : 9 a.m. to 5 p.m.
    Sunday : 10 a.m. to 5 p.m.

    Brunet Luc Fortier
    2810, boul. Père-Lelièvre

    Monday to Friday: 9 a.m. to 9 p.m.
    Saturday and Sunday: 9 a.m. to 5 p.m.